Horrible support, lack of concern / empathy for their delivery drivers.
I have used Instacart, and have mostly positive experiences. However, I wanted to tip the driver, and they said that I could adjust the tip after it was delivered. I followed all the instructions but could not change the tip in the app or on the chrome browser. I called support, and they left me on hold, and hung up. I chatted with them, and they told me the procedure, which I knew already, and persisted and they passed the chat to an Uber Eats employee, who informed me that there was nothing I could do. They clearly didn't give a rat's ass about their MLM contracter. I will cancel my instacart membership, but if it's not pro-rated, I'll just not use instacart again. If I could give them 0 stars, I would. (I even asked them for contact information for the delivery driver).