Worse customer service and lack of…
Worse customer service and lack of compassion ever. IMHO do NOT do business with this company. My doctors officer referred me to them after being diagnosed with sleep apnea. I went to a local Las Vegas branch office and received a machine and was fitted with a face mask. My problems began when they sent me a box of supplies I did not order or need including several masks that are not recommended for me to use. They keep billing me for these supplies and I told them I want to return them. The items are unused still in their sealed plastic bags but they refuse to let me return them. They also refuse to bill MEDICARE or TRICARE telling me to pay them then I need to submit a claim to my insurance company myself. This is not what their website states saying they will bill your insurance for you. They then transferred my account to a collection agency who began calling me several times a day leaving messages from "The business office" never stating who they were. I called this "businees office" and was informed they were the collection department for iSLEEP Home Sleep Solutions. I told them I wished to speak to their billing department and they gave me the phone number for the iSLEEP mattress company. The gentleman I spoke to was very upset as he had been receiving angry calls from iSLEEP sleep solutions customers and he had no connection with iSLEEP sleep solutions. How ridiculous is it that their collections office gives out the wrong phone number for their billing department. When I call their billing department I am told I must speak to their billing supervisor by the name of Rosa Sanchez. When they transfer my call I always get Sanchez's voice mail. Out of my over 50 calls to her she only called back twice to tell me very rudely she does not bill MEDICARE or TRICARE and I must bill them myself then hangs up on me. I made a complaint with the Reno NV BBB that was closed because iSLEEP refused to respond to their complaint inquire. I also filed a complaint with the Nevada Attorney General Consumer Protection Department to whom iSLEEP has not responded. This billing supervisor, Rosa Sanchez, is so rude and unprofessional as to not even return my calls and the two times she did just to tell me she does not bill insurance. I must file my own claim and hang up on me. So be aware, they will send supplies to you that you did not order or need, then bill you and refuse to discuss the bill with you then send it to collections