Terrible Claim Experience-No Communication or Support
I’m extremely disappointed with the travel insurance claim process at FWD. I filed a claim for a travel disruption and received a final amount that didn’t make sense. I reached out to their customer service team requesting clarification—but received no response at all. After waiting patiently, I sent a follow-up (chaser) to get an update, and once again, complete silence. It's incredibly frustrating to be ignored, especially when trying to get basic information about a claim. The lack of transparency and communication is unacceptable. If this is how claims are handled, I can’t imagine how stressful it would be in a more urgent or serious situation. I expected better service from a company that promises support during travel emergencies. Would not recommend to anyone looking for reliable or responsive travel insurance. I genuinely regret choosing this provider.