iboysoft (data encryption, data recovery)
iboysoft - cheap company, small operation drive encryption, a phoney software service that will you of your money, and send you in a panic to spend thousands of dollars to get your data recovered. My experience was a customer service thread about why the password function would load for 30 seconds to a couple minutes causing me to reenter the password multiple times until opened. One day, upon logging in the drive was wiped of the data. Data recovery - fake software that will freeze your system. With a recovery time of 48+ hours, I waited for days at a time. I came back to see that the recovery froze at around 300-500GB Edit.4.25.25 (reply to Iboysoft initial reply): I’ve spoke to the customer service via email already. User email should be under the account user “Tyler Sneed.” My previous customer service threads about the login issue (password not working, and or loading for seconds to minutes), and me receiving no solution until all data has been erased is what tells me the customer service is either too small to replicate an error on their end or doesn’t care enough to solve a software issue. I have not received a refund for either the drive encryption nor the data recovery. The chances that malware and corrupted software from the internet has rendered the drive defected is low, because of the Apple firewall, and the Malware protection I use “CleanMyMacX.” The chances that the drive itself (4TB Seagate) has failed is possible, but should not be enough for the drive to randomly become unreadable. A 4TB Seagate drive is compatible with a 2013 MacBook as long as it is formatted correctly, so that isn’t a problem. Whether the iboysoft encryption software is compatible with an old fashioned firmware on a Mac 2013 or not is something the development team should’ve communicated with the customer service team during the time of my support thread. The drive experienced a reset from a couple random power outages. How this happened is because the laptop battery would’ve had to be connected to power at all times. This would cause a system crash that would be followed by a improper ejection. As a result, the hard drive with experience system crash, causing corruption to its internal data. On top of that, the encryption would have a hard time locating or reading the data sectors that might’ve been shuffled around during the system reset. This loan is not enough to log into my hard drive one day to see the contents missing. The encryption key could have been lost or corrupted…I think that might’ve been a cause of me not accessing the right part of the hard drive. The company Seagate doesn’t have a good reputation, and neither does Iboysoft. It was my fault to choose the companies from a user perspective.