Terrible customer service in the SF…
Terrible customer service in the SF office. I’ve spent months trying to resolve a simple issue, but the service manager, who is no longer with the company, has ghosted, ignored, and misled me. The new account representative asked me for documentation that the technicians should possess. They don't seem capable of handling the situation. We have a service contract with them but will not renew it. Do better, Otis!