Our stay at Villatel Resort was a mix…
Our stay at Villatel Resort was a mix of highs and lows. The resort itself is beautiful, with clean homes that have everything you need for a comfortable stay. The private pool was a fantastic bonus, and the beds were incredibly comfortable. We appreciated the endless hot water, which was perfect for six people showering daily. Despite these positives, our first impression was quite disappointing. Upon arrival, the gate guard was rude and unhelpful, making us feel like we were bothering him by arriving. He didn't greet us or offer any directions to our villa, which left us feeling unwelcome and confused. Another downside was the inconsistency in the amenities provided. On Wednesday, we rented a cabana by the pool and were pleasantly surprised to find bottles of water and ice in the cooler. However, when we returned on Saturday, the cooler was empty, and we were informed that management had discontinued the bottled water service. This was disappointing, especially considering the cost of our stay. Overall, we enjoyed our time at Villatel Resort, particularly the villa with its themed room. However, for the price we paid, we expected more consistent service and perks. Thank you.