EASYBOOK ONLINE BUS- BAD, TERRIBLE BUS SERVICE
EASYBOOK BUS ONLINE - BAD , TERRIBLE BUS TRAVELLING EXPERIENCE for Customers Booked online with Easybook for 7pm Bus leaving Penang Island to KL Sentral. We approached Easybook counter at Sg Nibong Penang when we were told Bus would be delayed.Easybook asked us to deal with bus Operator ourselves Bus was Delayed for 4 hours.Firstly 3 hours at Sg Nibong & 1 hour in Butterworth.Also the bus asked passengers to change to another bus there. This happens because Easybook & Bus Operator don't have enough passengers or ticket sold for 7pm bus leaving from Penang today. So DELAY after DELAY at the TERRIBLE DISCOMFORT, WASTE OF TIME of Paying Customers whilst Easybook refused to Assist to find better or earlier replacement alternative for customer & instead asked us to deal with bus Operator and it all becomes a pushing game. Easybook , we book through you online where you asked us to select Time, Date, Pick up point...and once booked, Any changes on your side/Operator,you washed your hands. So ZERO SERVICE & CARE & CARELESS Coordination from Easybook =BAD CUSTOMER EXPERIENCE. WAKE UP EASYBOOK, do something for the comfort of your Customers or you will eventually received Tons of disgruntled Customers.