Absolute WORST Customer Service
I can’t speak to how good or bad the unit itself is.. as I never got it mowing automatically. It’s a nice looking unit and seems to be well built, however I question the longevity of the plastic rotating discs. They look pretty flimsy to me. Anyway, I had docking issues to start with and tried to communicate to Mammotion via their call line, I was put on hold and I was in line for a tech, then eventually told to leave a message with no direction on what to say (it sounding like someone’s personal line and not a professional business). I then send a log of information to them via their software, which takes about a hour based on my low speed data line. I receive a YouTube video link on how to place the charging base, when I open the app the next day. Its wasn’t at all helpful as I set up the base unit perfectly. Then, I try their online chat bot… It’s tied to the same software and my account. After the bot asks for information, which they should readily be able to see, and I provide, the bot says to hold for one of our specialists. Moments later I receive an email from EU customer service. That email triggers another email from Asia customer service, which then has me click a link and create an account for self service. I go through that process and it then wants me to disable cookies. At this point, I’m so aggravated, as I’ve invested at least 10 hours into positioning everything, setting up, trying to troubleshoot on my own then working through their truly crummy system(s) of service, I give up. Seriously, this is the worst customer service ever. I can’t even imagine what would happen if I had to return this for known repairs. I communicated this issue to Amazon and will return this unit back to the mother ship in California. I’ll take care to return it in the best, cleanest condition in its original packaging and will video tape to document… that’s how little confidence I have in Mammotion and their business practices. Thank goodness for Amazon and their leverage over vendors. If I had bought direct from Mammotion, I fear I’d be up a creak without a paddle. My lawn is currently long, so I’m heading out to jump back onto my trusty lawn tractor! At some point I may give them another shot, but, they aren’t ready for prime time yet.