Waited more than 1 month to get a…
Waited more than 1 month to get a response from the claims team. I even had to call in twice to check on the status of the claim submitted. Both call experiences were bad. The reception on the other end was poor and it kept ending the call abruptly. This shows that their customer service center is not in Singapore. After waiting for more than a month, they are asking me questions that I have provided in the documents submitted through the app. This is a very frustrating experience. They used to be good with travel insurance, and I have bought multiple times with them, but with this recent experience, I will never buy travel insurance from them anymore.