Do Not Buy From Vashale
Basically, I did not receive my order. I started getting worried when it was almost a month with no package. Then I finally saw movement. I ordered this the 14th of December. On the 13th of January it showed delivered.No package. I contacted Vashale. This was their response"ips: Please click our link to check the tracking information. If you are unable to retrieve the tracking details, please confirm whether you are using the link we provided and ensure that the tracking number you entered is correct, with no extra spaces before or after it. We apologize for the inconvenience of not receiving your package yet. We're on it and will resolve this promptly. The tracking shows it's been delivered. Please check with neighbors or common areas like your mail room. If it's still missing, contact us, and we'll look into it with the carrier. We'll also consider a claim if it's lost. " Then I resonded,"That is the link that I used. I live in a stand alone house. There is no mail room. I have a mailbox at the street. It has not been delivered to my neighbors. It is not delivered. Thank you." , "We’re truly sorry you haven’t received your package and understand your concern. We confirm the address provided to the carrier matches your order. Unfortunately, due to service limitations, no signed proof or photos are available, and we regret any inconvenience this causes. We’ve requested a thorough investigation from the carrier to check for misdelivery. To resolve this, we’re offering a free reshipment via expedited shipping. It should arrive within 7–15 business days. If you’d like this, please reply with “Yes, I agree with the reshipment.”； We’ll reship to your order’s default address, but if any part (e.g., state, city, ZIP, apartment) needs updating, let us know. ". I answered please reship. Supposedly they did. On the 28th I informed them that once again their tracking showed delivery. No package.Now I am angry, I said I thank you for responding. I was hoping that I was going to be saying thank for my products. Instead no shipment once again. I used the tracking that you sent and nothing has been delivered here. My family has lived here 30+years and this is the 1st time that I have ordered and not received. Actually 2nd time sent this shipment was to fulfill the original shipment that did not arrive. I am really disappointed and out of my 31.00. I am on a limited income as I am a retired senior citizen. We're truly sorry you didn't receive the package again. We've taken this issue seriously and asked the courier to look into it thoroughly. We've filed a claim, but they refused full compensation as the system showed it as delivered. However, we've persistently pushed for a higher compensation percentage and secured you a 70% refund. Is this acceptable? We also suffered losses due to the low product prices, so we'd appreciate your understanding of our situation. Once again, I apologize and await your reply. I said It will have to be. I did not receive. I am not a dishonest person. They said this, "We've understood your situation and applied for a 【70%】 refund to your original payment method. The refund will be processed today. Typically, refunds take 15 - 25 working days, depending on the bank's processing speed. You might be concerned about the waiting time, but rest assured, you'll eventually receive it. Thank you for your patience and understanding." So still no satisfaction Do not buy from them. To which they said