One of the Worst Online Shopping Experiences
My negative review is for an order I made from toybeta sometime towards the end of February. This order took 2 weeks just to ship, and another 2 weeks to actually arrive. It took a whole month from me paying to receive my order —completely unacceptable for a standard order. I've ordered from this company before, and while shipping was never particularly fast, it was never this slow either. To make matters worse, when the product finally showed up, it was damaged. It looked like someone had applied tape directly to the face of the plush, then ripped it off. This stripped off some of the paint and left behind a sticky, grimy residue. This item was a limited edition that was in its own box. I understand if the product was taken out of the box temporarily to ensure it was stored safely for transportation but for it to be damaged like this shows lack of care. This probably occurred while the order was waiting to be packed since they keep these orders on the floor with pets roaming. My girlfriend has also had negative experiences with the care they take with the items. One of her Kimmons arrived with the nose completely scrapped off. It was dirty and looked like it had been kicked across the floor. Customer service wasn't helpful in resolving the issue. I expected better quality control and faster fulfillment. I won’t be ordering from them again, and I recommend others be cautious.