Disorganized, Stressful, and Completely Unhelpful
Actually I don’t even want to give a star for Easybook. It was NOT EASYbook. First of all, I booked a returned ticket from KL. I went to the counter one hour early and found that there is no record of the booking. I had to wait until half hour before the time. Reached KL, the bus never told the passengers that the changed the dropping off location. I missed my stop. Then tried to cancel my return trip via WhatsApp, I was send to five different customer services on WhatsApp within one hour within office hour. Tried to cancel online, it was told to reach out to customer services. I think this platform want to frustrate you until you don’t do anything. DONOT use this platform.