Online purchasing system not integrated with logistics; missing parcels, lack of transparency, and evasive - would not provide tracking details despite multiple, clear requests
[VERY] Large order of seeds and some cheap cleaning items. Order placed 20 May 25. Order confirmation received, followed by shipping details. New email received, with new shipping details. Ok, fair enough. Package arrives 27 May 25, vide the new shipping details; only 3 of the 4 cleaning items within. Utilise emails, links, website etc, to verify order and shipping; order shows only 1x package, the new shipping details, delivered. Search using original shipping details, no records found. Emailed support@, advising the issues, and requesting information. Multiple emails later, passive refusal to answer: - why the 1st shipping details are no longer valid, - why the order only shows 1x package (delivered) - what the [new?] shipping details for the 2nd package is. Several hundred dollars gone...