I canceled ADT 3 times and they kept charging beware.
I am revising my review because of Two Employees I spoke to, Tamisha in management specifically. Tamisha listened and I can sense that she understood me, she explained everything to me, and I felt she put herself in my shoes and did actions that made me feel she cared. The second person was Diana at the “support line”. I felt Diana also put herself in my shoes and acted accordingly by making sure she explained everything and stayed online with me to complete the payment on equipment that I still owed. And the two payments to complete the contract. I did not have to pay in addition $139.97 for early termination as Chandler stated. My contract would have ended on October 15, 2026 so I paid those two payments plus the refund payment the second person refunded me. So basically I got credit for the 3 payments they charged after I canceled on June 29, 2026. It was because of these two employees I decided to revise my negative review of ADT. On the other hand, when I spoke to Chandler in management he was completely rude and insensitive to my situation even after he could see that I had canceled 3 times. I was not being rude to him either, it felt as he was showing off in front of someone near him. He also said he was not going to refund the 3 payments ADT deducted from my bank account after I had clearly cancelled and was documented on my account at ADT. Even after they refunded the second payment. Chandler, after his arrogance had the audacity to ask me to stay with ADT, which I said NO WAY IN HELL WILL I STAY. Chandler needs to be FIRED, Chandler actually infuriates you more with his arrogant mouth. I also decided to canceled the Asurion account of the first guy i cancelled with who talked me into insuring my equipment with ADT. Because of Chandler in management, I did NOT want anything to do with ADT security services. NOTE: YOU MUST CANCEL WITH MANAGEMENT in order to fully cancel, on top of canceling with the person you speak to at ADT. I then called my bank to block any further charges from ADT on the card they had on file. Since I did have a $91.67 balance on equipment, I called the “Support Line” where I spoke to Diana to pay one time fee from another credit card because the bank would have blocked the payment ADT they had on file with ADT. I bought solar cameras that you do not have to pay for backup services or any additional charges. Eufy Solar Cameras are a little expensive, the best one only takes one hour in the sun to charge called eufyCam S4. But you pay yourself back by saving on the backup services. They do offer backup services, you do not need it with the amount of room in the battery in the camera. Watch on YouTube how to hook up, super easy and fast. You can wait for the sales to get for a good price. Amazon carries them. The sun charges your batteries, amazing products, no hassle connecting wires, extremely easy to set up. You do not need the “Home Base” to set up cameras. I got the home base, because you get extra 6 gigs to save videos. It’s a big investment up front, but it pays for itself over time.