Hard drive failed and your "techs"…
Hard drive failed and your "techs" refused to repair the unit, I hired a Real Tech who repaired the unit and when he submitted a support ticket that was not responded to for some time, he called support many times and after being on hold for about 10 minutes and 40 seconds each time, each call drops, this seems to be a deliberate effort to avoid supporting the customers who foolishly bought your products and the hard drive failed after only 5 years where the life span of a security system video recorder hard drive is claimed to be 1,000,000 hours (114.15 years) and yours is 109 years short, this also proves you build your systems from inferior/substandard parts, your inferior security system cost us not only an expensive repair but also an unrecorded car theft. We will never buy your inferior products again and will avidly speak of our awful experience with you products and inferior, absent tech support, we will publish this on the web as well. The world will hear of this!!! We now clearly understand the name "HICK" Vision, self explanatory. Made in China STILL means JUNK!!!