I bought the $199.00 subscription for…
I bought the $199.00 subscription for the option to make up to 20- minute videos. After about 40 seconds the volume begins to decrease and any video after that is unusable. In order for me to make a 5 minute video it takes up to 8-10 clips and much unnecessary editing after. I have been emailing and messaging them for over a month and sending them copies of the videos with the volume issues. They have responded that yes it's a problem and they will send it to IT. Well, a month later and me sending 2-3 correspondence a week and they respond with emails like they have never heard of the problem, even when I say, please see email below. Absolutely no resolution from the support team. When I first bought there $18.99 subscription I was able to speak with people, that's why I went ahead with the $199 subscription and now they refuse to let me speak to someone and only give me the run around and repeat the same unhelpful answers that don't solve the problem.