Delivered to the wrong address, refused to refund
I placed an online order with Best Buy and the package was delivered to the wrong address and signed by a person who does not work at my location. The FedEx proof of delivery confirmed the wrong signature. Best Buy refused to issue a refund and only offered to resend the item — with the same carrier that already made the error twice, including a previous incident where a laptop was left outside unattended. I had to open a PayPal dispute, which was initially denied because Best Buy provided a tracking number showing "delivered." PayPal later found that Best Buy provided an invalid tracking number. I am still waiting for resolution. Be very careful with Best Buy online orders. If something goes wrong with delivery, they will not take responsibility. Keep all your evidence.