Shady- you won't receive all your money after 7 month wait
Took 6 months, Agnieszka Fanslau was impolite and said "ok go file a complaint then" instead of providing a proper resolution. They do NOT provide documentation of how much they receive. It's quite suspicious and they give horrendous exchange rates so you lose an additional 5%. So in the end you lose much more of your money. They will not provide any proof of how much they actually receive from the airline. Very shady business