Creality Printer Failed After Days — No Refund Offered
I ordered a Creality printer on April 1, 2025, and received it on April 9. It worked briefly, but within days it started failing: the nozzle clogged, extrusion stopped, and the extruder began clicking from filament jams. I followed all proper procedures and maintenance, and even attempted to clean the nozzle — but nothing worked. The printer became unusable. I reported the issue about 7 days ago and requested a refund. Creality refused, claiming I had passed their return window — even though the issue was reported within a reasonable time and is clearly a hardware defect. Support is slow, unhelpful, and unwilling to take responsibility. Now I'm stuck with a non-functional printer and no refund. If you're thinking of buying from Creality directly, I strongly suggest you think twice. They do not stand behind their products when things go wrong. Issue Description for Creality Support: I'm having multiple issues with my Creality Hi printer. The nozzle appears to be clogged, and the extruder is making a repeated clicking sound, which I believe is caused by filament not feeding properly — likely due to inconsistent or insufficient nozzle temperature. Additionally, the slicer software or built-in cutter is acting strange and not processing files as expected. I need assistance troubleshooting or replacing parts if necessary. i have a video now 50mb to big so what next i tried all night last night and it will not come out i then put heast gun on it see the temp and its not hot enough heat i went as high as 260 c and thats not even correct ok thank you Attachments: 85d2e5ec-ff88-4ae3-a1b0-433b11cd64b2.png (1.70MB) ( period of validity 2026-05-20 19:18:17) b5974aa2-0997-42a2-a6b2-afd2c6b34de3.png (1.72MB) ( period of validity 2026-05-20 19:18:17) 5ea19d1f-4628-46c3-bd2d-d8d831702732.jpg (3.84MB) ( period of validity 2026-05-20 19:18:17) d3fb1c93-6900-4f79-a7a3-e08f3d656410.mp4 (21.91MB) ( period of validity 2026-05-20 19:18:17)