Arrived with dead pixels and wrong case was sent
I purchased the Boox Go Color 7 Gen II from shop.boox.com, and the experience has been nothing short of frustrating. The device arrived with three dead pixels: two white-out dead pixels and one blacked-out dead pixel near the centre of the screen. The blacked-out dead pixel is visible while reading and even on sleep mode, making it impossible to ignore. To make matters worse, they also sent me the wrong case. When I reached out to Boox support, hoping for a reasonable resolution, their response was dismissive and unhelpful. They only addressed the white-out dead pixels, completely ignoring the blacked-out one near the centre of the screen — which was my primary concern. In their email, they stated: "The white spots on the screen are within the quality standards provided by our screen supplier, E Ink Company. While we understand these spots can be noticeable, it is important to note that screens with white spots not exceeding the specified size are considered acceptable by the supplier's standards, and are not considered a defect or quality issue." They went on to say they couldn’t guarantee a replacement would be free of dead pixels and refused to offer a proper exchange, claiming the device had "no quality issues." As compensation, they offered a laughable $15 partial refund on a $495.30 order — a completely unacceptable response. Adding insult to injury, they told me I could return the device for "personal reasons," but only if I agreed to pay a restocking fee. On top of all this, the battery drains rapidly — something I initially thought might be normal for this device, but after checking with other users, it appears it isn’t. This entire ordeal caused me so much unnecessary stress that it disrupted my sleep. Boox’s refusal to acknowledge legitimate faults in their product and their dismissive, deflective support has left a terrible impression. I would strongly advise against purchasing from Boox. Save yourself the headache, frustration, and money — buy from a company that actually stands behind their products and treats their customers with respect.