Need to buy another brand power bank to charge up this Aukey power bank in order to use it to charge my phone
Bought a power bank and it comes with a 2 year warranty. Used it for many months, closed to 1 year no issue . Near its 11th month , there was issue and I went down to the service centre to change for a working unit This power bank started to have issues again . Charged it to full . And whenever I try to charge my phone with it , it shows no battery . Contacted the customer service and they claimed that this is NORMAL . They said I have accidentally activated the HIBERNATION mode by PRESSING the power button for 20 seconds CONTINUOUSLY. How is this even possible when the power bank has been kept in a drawer before usage at times . This HIBERNATION MODE has occurred many times . Please also take note that I have never experienced hibernation mode in the first 11 months of using that power bank . But ever since they switch to a new/ refurbished unit , the power bank ALWAYS go into hibernation mode. According to the customer service agent, one of the way to deactivate this hibernation mode is to use another power bank to charge it up using the type C port . ( like seriously , I have to buy another power bank in order to use this power bank ???? ) Another way is to plug the power bank into a plug with electrical sockets ( huh ??? Like that I buy power bank for what ?? I need to bring my plugs and find an electric source to use this ???? ) OMG They should register for world Guinness book of record for best power bank in the world .