Try and keep your money no matter what
I received a product that was never even tried on by my child. I returned it immediately and now they are trying to say the item was washed/worn to keep my money. If it was washed or worn they sent it out that way. I would be very careful buying anything from this company. Items are cute but if you don't like them be prepared to keep it or not get your money back as they make fraudulent claims. I also ordered 2 other items we kept so not as if I didn't keep anything. Not worth the money though.