horrendous customer service on a defective scooter
UPDATE: REPLY FROM "JOHNSON" WHO DID NOT SUPPLY ME WITH A WAY TO CONTACT HIM OR ENOUGH ROOM TO SUPPLY ALL THE INFORMATION HE REQUESTED. 1 DAY LATER STILL NOTHING ON THIS TIME SENSITIVE MATTER. Less than 1 star Sent a faulty scooter that broke down in ten days. I messaged the company immediately. It's been 5 days and they have gotten back to me exactly 3 times, each time leaving me with more questions than the last and I STILL don't have a return label. What's worse, even though the scooter is flashing an error code 07 in the first 30 days which means I'm entitled to a full refund, they are still trying to get me to prove things to them like ride statistics, and I didn't even hook my phone up to the thing in the first place. Now they want me to hook my phone up to a dead scooter in order to get my refund!! STAY AWAY FROM NIU!!! They will try & keep your money at all costs! I am a person with a disability in my legs and I bought this scooter to make my life easier. It's been nothing but extra work, stress, and FEAR THEY'RE GOING TO KEEP MY $1700!!! SAVE YOURSELF THIS HORRENDOUS EXPERIENCE AND GO ELSEWHERE.