Horrible horrible horrible DO NOT USE
Horrible horrible horrible DO NOT USE - I purchased a S19 Pro in May 2025. Started hashing on June 5th. It started off ok but not super stable. I requested to switch pools to SpiderPool - that apparently takes 2 weeks and several tickets. Since July my miner is offline, Iowa4 one of their newest facilities is constantly down. The only responses I get are we are looking into to and thank you for your patience. In the meantime if I don't pay the hosting fees I lose the miner. They people do not care one bit about clients or providing a trustworthy service. Avoid Avoid Avoid. Response to reply: I have not received any email from compassmining asking for more details. I received the message below to my open ticket. The same promise was made on Jul 6th and yet we are still here offline. Hi, I hope this message finds you well. I completely understand your frustration and allow me to help you out. I see that your miner hogi is currently offline and this has been queued for diagnosis. I’ll have the monitoring team provide you with updates for the affected miner. To assist you further, We have place you on our temporary miner request waiting list so that our Deployment team can provide a temp unit as soon as possible while they work for the issue to be resolved. Kindly know that we do cover the hosting costs for anything below 95% uptime on a miner in a calendar month. You can find more information on this in our Facility Credits FAQ We sincerely apologize for the inconvenience and we thank you for your patience and understanding as we work to get miner back online. This ticket remains open. Kind Regards, Liz Customer Success Agent