Calling out the dishonesty in their reply to my previous review
Sharing an updated review to call out the dishonesty in customer services response to my previous negative review. They have not provided a solution whatsoever. The last email was from me to Pascal clarifying that I did NOT cancel my order. Either Pascal or the courier cancelled it without an explanation still: almost a week later! I have received no response to my latest email referenced above—neither have I received a refund or explanation for why it was cancelled. I am hundreds of pounds down, haven't received the product or refund, and have been left in the dark. For a month! AVOID THIS BRAND AT ALL COSTS! It's a massive scam.