Very disappointing customer service…
Very disappointing customer service experience. My order took much longer to ship than expected, so I contacted customer service to request a return. They offered me either a $10 code for a future purchase or an exchange. I originally chose the exchange, but then I was told I could not use the discount code I had originally used on my order, so I decided to return the item instead. After that, I was told I had to wait about two weeks because they were moving warehouses. I specifically asked them to send the return label as soon as possible because I was worried about the return window. Now they are telling me that I have to pay for the return shipping myself. I understand that their policy says customers may be responsible for return shipping, but the way this situation was handled was extremely frustrating. The delays and complications were not caused by me, yet I am the one expected to deal with the extra cost. End up they dont even reply my email anymore The customer service experience has been disappointing, and I would not recommend this company based on how my return has been handled.