Scummy Deception and Censorship
Non-existent customer service and deceptive practices. Ordered a "Lucky Bag", which is a gamble on getting a random costume. They have tiers of value, and I ordered the highest tier. Advertised as value "up to $400" and guaranteed to receive something "much higher value than the [lower tiers]". I obviously wasn't expecting something worth $400, because it's a roulette. However, I paid $100 for the bag and received a costume currently priced on their website at $85, fifteen dollars LESS in value than I paid for the bag. It's obviously just a clearance item they want to get rid of. It's not a character I'm familiar with, which is fine because it's supposed to be a gamble - but that should be the ONLY gamble, the chance that you'll like it or not, not that you'll have paid them more for something than even they say it's worth. But it gets better: The real kicker here is that I tried to leave a review on the Lucky Bag listing, being very honest that the quality of the item is decent but the practice is flawed, and it first said "submitted for moderation" and now, the very next day, has been completely deleted. Bear in mind that it was written completely professionally (no profanity, no insults, etc.), but it was not a 5-star review. The only reviews currently shown on the item are all 5-star - and the last one is from September 2024. So they're just not letting anything lower through their "moderation". The quality of the craftsmanship looks decent, but if you have any issues requiring customer service and support (they don't answer their live chat ever and it took them two weeks to email back a five-word reply to an urgent question I'd posed about something else), don't bother. You won't get it. And honestly, just forget about the lucky bags; they look like a cool chance, but they're a scam.