Missing order and lack of customer service response
It has been over two weeks, and I have yet to receive any updates on the shipping status or delivery. Despite multiple attempts to contact their customer service — including messages and emails from my Gmail account — I have received no response whatsoever. This was a time-sensitive order, and I was especially looking forward to receiving the umbrella for an upcoming summer trip. Unfortunately, the lack of communication and failure to deliver the product has made this experience incredibly disappointing and has led me to seriously question the reliability of this brand. I will be forced to escalate this issue through my payment provider and consider reporting the transaction as fraudulent.