they DO NOT OFFER REFUNDS!!! BEWARE - run don't walk
They say they offer a full return if you're not satisfied but that's a lie. I'm on my 4th email from them and they are not sending me the return code to return a wig I purchased from them. I ordered a wig and it came about 7 days days later than it should, the info on the shipper was not evident, until it actually got to my house. But worse of all, the wig had a jagged lace front which wasn't shown in the pics so it just wasn't going to work for me and I promptly requested to return it. Here are the many responses I got - you'll see run around, they need pics, then they want you to send it back and pay for it!! On their site they say FREE 30DAY return - IT'S A LIE!!!: Will you reimburse me for both the shipping and the full product price? I didn't expect to pay for shipping as you said Free 30 day return? Please confirm you will refund me my money and you should actually provide a shipping label. ------------------ Original ------------------ hi honey, please leave a note in the package with your order number, and send us the tracking number after you send it back.(use post office delivery with tracking number) we will process the exchange/refund for you asap when warehouse receive it in good condition, pls remember to keep us update. thank you. This is the return address of our warehouse in USA : Company: IBAXXXX Name: IBA， Tel: 9514076457， Postcode: 22968 City: Ruckersville Province: VA(Virginia) Country: US, Address: 54 Commerce Dr Make sure to put the full name with xxxx.Thanks ------------------ Original ------------------ From: >; Date: Fri, XXX, 2025 XXX To: "hermosa hair ">; Subject: Re: Return Needed XXXX NO! SEND ME THE RETURN CODE AND INSTRUCTION. I WANT TO RETURN AND GET FULL REFUND. I DO NOT WANT ANY OFFERS AT ALL. STOP THIS AND SEND THE RETURN CODE AND INSTRUCTION. From: hermosa hair Sent: Thursday, May XX, 2025 XX To: XXXX Subject: Re: Return Needed XXXX Hi, we have received the pics, the hair looks nice, and it very popular now, we can apply $20 refund for you as compensation, could you please keep the wig and try it? ------------------ Original ------------------ From: XXXX Date: Thu, XXXXX To: "hermosa hair "; Subject: Re: Re:Return Needed XXXX Pictures attached. Please send return information as soon as possible. Wig was never worn. From: hermosa hair Sent: Thursday, XXXX, 2025 To: XXXX Subject: Re:Return Needed XXXXX Hi honey, sorry that you are not satisfied with the hair you got. Could you please show us the look of the unit now? And let me know the details of the hair problems. I'm sure we can help you to achieve a perfect solution! Waiting for your reply. ------------------ Original ------------------ XXXX To: ""; Subject: Return Requested Hi, I need to return a wig I just got. The reason is that the front and the inside are not what is expected and cannot be worn properly. I request my full refund and free return per your return policy. My order# is: XXXXXX Tracking number: XXXXXXXXX Carrier: HCRD My wig was delivered on: May XX, 2025 - see tracking detail below: Per your policy, I have written your service department and requested this return. Today's date is XXXX/2025 and it is well within the 30 days I am able to get a free return and reimbursement. Please advise next steps to return. Thanks,