The scooter came in damaged
The scooter came in damaged. I filled out the online claim formand waited 48 hrs for a response. I got nothing. After 47 calls and 45 voice messages, I finally got a response. After customer service answers because it doesn't matter what option you pick you always get the customer service people who can't answer any questions. Can't tell you anything about warranties. Can't tell you anything about the claims. Right now I have an open claim that requires a whole front end for my scooter. Instead of just swapping the bike. They want to order the parts and have it fixed. Currently, I'm waiting for confirmation of the tow and repair cost reimbursement. In total, it has been going on for over a month it's like pulling teeth just to get a call back from anyone. I have called a total of 89 times. They have answered 6 times with no solutions. Saying they will have someone call me back. 1 call back so far.