A Bunch Of Scammers
I started using the Fotor AI free version to edit my jewelry images. When I ran out of editing credits I was unable to edit my images. So, I decided to purchase a subscription (49.72 CAD) for the year. I purchase the subscription on May 16, 2025. I thought once I paid for a subscription I would not have to keep purchasing credits when I ran out, but noooo. I ran out of editing credits and was not able to edit my images unless I bought more credits separately from the subscription I've already purchased. As that was not gonna work for me, and I found it absolutely ridiculous, I cancelled the subscription on May 20th, 2025 and requested a refund form Fotor. Upon requesting a refund I got this message from Fotor. "As your purchase was made through Google Play, we kindly want to let you know that all payments and refunds are managed directly by Google Play. Unfortunately, we do not have the ability to access or process Google Play transactions from our end". So, I requested a refund from Google Play. Google sent me an email with the purchase transaction number and informed me that I should contact the developer of Fotor. So I did, and again this is the message I got from Fotor. "We understand your concern and we truly want to help. However, since the payment was made through Google Play, which is a third-party platform, we do not have the ability to access or manage their payment system." I just wish I had done my research and found these other reviews before purchasing a subscription from Fotor. They are a bunch of scammers and thieves. I will be filing a dispute with my bank to try and retrieve my money from them.