I give this company one star only…
I give this company one star only because they don’t offer “zero stars.” I ordered a fishing gadget in mid-September. The ad offered single, double, or triple units, with “double” already selected. A single unit was $16.99, plus shipping. I deselected “double” and selected “single.” I paid via Venmo, linked to a bank account. Bad idea! The next day, I saw two separate withdrawals, one for $32.28 and one for $22.09. Never saw an order confirmation e-mail. I contacted customer service and went back and forth for two weeks. They identified my order by reference to an old e-mail address which has not been active for 5 or 6 years. How’d they get that? I demanded they honor their advertised 90-day money back guarantee 2 or 3 times. No response to that. I offered to return the unordered unit if they refunded the $32.28. They said it had to be sent to China (at a cost of $40-50), even though it was sent from a Brooklyn, NY, address. The e-mail responses I received appear to have been generated by a poorly trained A.I. program and did not directly respond to my objections. Company is either incompetent or dishonest. Either way, they’re a PITA to deal with, so DON’T!