Absolutely Terrible Experience
Absolutely Terrible Experience – Misleading Advertising & Heartless Claim Handling ! Avoid FWD Travel Insurance I had to cut my trip short due to a sudden and serious family emergency , a genuine and unavoidable situation. I submitted my flight itinerary and invoice, which clearly showed I returned earlier than planned. Despite this, FWD rejected my claim after a painfully long wait and responded with cold, robotic messages that offered no real support. Let’s be honest , who would voluntarily cut short their trip without a serious reason? My documents clearly proved what happened. What more proof do they need than actual travel records and receipts? The fact that they dismissed my claim despite clear evidence is not only frustrating , it’s insulting. FWD also promotes an optional add-on that lets you “cancel, postpone or cut short your trip for any reason.” But this wasn’t clearly communicated when I bought the policy. It was buried in the fine print , a misleading tactic that makes customers think they’re covered when they’re not. If paying extra is the only way to be protected during real emergencies, that should be made crystal clear upfront, not hidden behind vague marketing fluff. FWD’s handling of my claim was slow, uncaring, and completely unhelpful. When you buy travel insurance, you expect support during difficult moments ,not rejection, delays, and copy-paste excuses. This entire experience was a waste of time, money, and trust. I will never use FWD again, and I strongly urge others to think twice before trusting them with your travel protection. They failed me when it mattered most.