Scammed…
My daughter attended this last year for the first time- she didn’t like it at all. I signed her up this year anyways cause she needs to do something to get better with reading. When I signed her up the lady told me I had 10 days till the start date to cancel. When I tried to do so a more than 10 days before the start date they said it was 10 after registration. I know what I heard or I wouldn’t have signed her up knowing she didn’t like it. Now it is taking forever for a manager to call me back. I feel like this is never going to get resolved as the managers are backed up on their phone calls I am told. The phone calls are recorded so there is proof of what that person told me on the phone. Now they need to find that proof, it’s not my fault somebody told me the wrong information. I have who I spoke to and on what date. But there is nothing that can be done. Poor customer service on my second time around. Do not do business with them folks. Beware, if you have any problems - you will not get resolution- I feel scammed. They will drag their feet getting back with you so you will not get a refund that is deserved