They dont deliver all your items but…
They dont deliver all your items but you still get charged. They probably stole the items. Either way, I paid for a bunch of stuff and only received half the order.
Joel Basiliere
United States
2★ Reviews
7👁 Reads
0👍 Useful
2 reviews
Citizens does not support transparency
Citizens does not support, or doesn't seem to, transparency. I have no idea what is happening with my account since they do not send monthly statements. They said this will be done in 4 years and that's 14 months away and accounts have still not been settled. Getting a hold of them or respond to emails is difficult. They said if i made 6 months of payments that i can "graduate" early and get everything paid off, consolidation loan of sorts, but that is not true. You have to have perfect credit to get one and they tell to stop paying your debts so not sure how you can have perfect credit. I had 720 when i started this. They use a payment processor that takes fees from you and its unclear the fee schedule. I am not sure if they are doing this in good faith but you are in the program, they leave out to dry for the most part. I haven't heard from them for several months. I have my accounts and program looked at by a third party and I wont be done in 4 years like they promised. Its probably 5-6. And they word the contract with that could change based on negotiations and i still have outstanding accounts after 3 years, they are not very good. There is plenty of better, more reputable companies that can help you. If you do decide to go with them, track everything, the amounts how where your accounts go, what the amounts are, how much they were able to settle and what fees they are charging. Update: Well they try to get you to drop the review but then just go back to how they do business. Had talks and they tried to negotiate for me to take down the review, but they still dont communicate with you clearly. I haven't received any monthly statements or updates. So back to little to no communication. Oh and they do charge you regardless if the negotiations worked or not. They don't have to actually do any negotiations on your behalf and they will still charge you.