Frozen Screen on brand new RC2 Controller
The screen of the RC2 controller that came with the Mini 5 Pro became unresponsive after a few uses and test flights. Attempts to restore screen responsiveness were unsuccessful. DJI only provides warranty coverage in the country where the product was purchased. I purchased it in New Zealand while in transit and am now thousands of miles away. Consequently, you have the option to pay to return the device or have it repaired by a DJI service centre near to you at your expense. DJI explains that their cross-region policies do not forsee cross region warranty. This is not an international warranty but a country-specific one. I would rate the product quality as poor and the warranty policy as inadequate. UPDATE 21.1.26 I WOULD GIVE ZERO STARS IF I COULD. I have returned the controller to the New Zealand reseller on my expense two days ago. (41€/48US$). I also requested DJI,by e-mail, to cancel my ticket three days ago which they acknowledged. They have since claimed on TRUSTPILOT to have attempted to contact me but I have not received any calls. I request that DJI cease posting false or unhelpful messages. UPDATE 5th February DJI, Stop sending meaningless, false messages. I asked you to close my ticket two weeks ago. Sendig unhelpful messages makes everything worse.