Inconsistent Notifications, Frustrating Experience
I was disappointed with my experience with Purple Carrot. Although I had skipped multiple weeks, I was unexpectedly charged and sent a box because my subscription wasn’t fully canceled. What’s most frustrating is that I had received clear reminders (via text and email) for previous orders—but received no notification this time. The company says they don’t send reminders, but that’s clearly not consistent. When I reached out, customer service explained the policy but didn’t acknowledge the issue with inconsistent communication. I’ve now canceled my subscription, but the lack of transparency and confusing messaging left a bad impression.