Extremely Disappointed with Zotac Europe’s Customer Support
I am deeply disappointed with Zotac Europe’s customer service. I submitted a support request regarding a malfunctioning GPU (still under warranty) on May 28, and as of June 19, I have received no meaningful response. Despite multiple emails and several phone calls, no one has followed up or provided any assistance. This level of service is completely unacceptable, especially when the official policy promises a response within 72 hours. It's frustrating and exhausting to be left in the dark with no help while dealing with a hardware failure. Out of desperation, I had to contact Zotac USA just to try and get any kind of support and I shouldn’t have to chase a company down globally to get warranty service. Zotac’s European customer service feels non existent, and it’s a shame because I chose this brand expecting professionalism and reliability. Until Zotac improves its support for European customers, I cannot recommend them. Buyers in Europe think twice before purchasing Zotac products if you care about after-sales support.