Zero stars
Zero stars! After placing my order from a Facebook ad, I immediately felt suspicious and realized it may have been a scam. I immediately contacted customer service to cancel my order, to which they replied that it's too late because the order is already packed. I told them I want a refund, and they replied that I should just trust my first instinct to order the product and wait and see when I get it. What kind of reply is that? If I still want a refund then, they can help me. So I waited like a month and a half to get the product and of course it is nothing like it said in the ad and I wrote them that I wanted to return it for a refund. They said they would reimburse me $2 for the item as a sign of good faith. And if I still insist on returning I have to take pictures of the package and the wrapping and pay for return shipping and then send it and just trust them to refund me. Right! All this to say, I've learned my lesson. Oh, and also, the item was supposed to cost $21, which is the price I agreed to pay at checkout. But after paying, they sent me an email receipt that I had paid $29, which is including tax. I never agreed to this amount. This company is the worst ever. Please, I hope you read this before your order, if not, you've been scammed. I hope someone can report them so Facebook stop allowing their ads.