Please read their 1-star reviews before…
Please read their 1-star reviews before making a purchase. While I’m giving a 5-star rating here solely to raise visibility and awareness for other potential buyers, my true experience with Yew deserves a 1-star. As a first-time digital door lock user, I was convinced by their Shopee Live presentation—particularly their promises on after-sales support. Unfortunately, the problems began immediately after the sale. The sales representative who handled our purchase seemed inexperienced. She failed to advise us that digital locks should not be installed until after renovation work is fully completed. As a result, the installer came too early. He assured us that once renovation was done, we could video call their team for guidance on setting up the lock. After moving in just a week later, I reached out to the same sales rep for help. She simply forwarded me a PDF manual and told me it was "very easy" to do on my own—then went completely silent. Despite me clearly saying I was facing difficulties even after reading the manual, she never followed up. If it was truly so simple, why not just schedule a quick call to walk me through? I’m a parent to a toddler and I don’t expect special treatment—but complete silence is unacceptable. When she finally replied days later, her response was, “It was my rest day and I needed a break.” I’ll let you judge the professionalism of that reply. Thankfully, Alex stepped in and arranged for a technician to come down and help me configure the system. I’m grateful to him. But let’s be real—the lock was left on its default password for several days, and I had a family and valuables in the home. Even in safe Singapore, that’s not acceptable. Sadly, the issues didn’t end there. My interior designer (ID) needed the Certificate of Conformity (COC) to verify the lock’s fire safety compliance for HDB regulations. It has been over two months, and I still haven’t received the COC. I was even given a wrong email contact, which felt like a stalling tactic—the unintended recipient responded the next day and kinda “failed” their time delaying tactic. Despite multiple follow-ups, there’s still no resolution. My ID continues to chase me for the COC to this day. I’ve since shared my experience with my ID, who now actively advises her clients to avoid this vendor. In summary: * Poor sales advice * Unreliable after-sales support * Unacceptable communication gaps * Delayed compliance documentation * Please be cautious before engaging Yew for your digital door lock needs.