Disappointing Refund Experience After Returning Product
I really wanted to love Boox — I admire their products and even bought a second device through Amazon. But my experience with their official store (shop.boox.com) has been extremely disappointing. I returned a BOOX Go Color 7 tablet (order total: $267.49 USD) after UPS failed to deliver it on time. The package was returned to Boox on June 6th, and I’ve been waiting for a refund ever since. Boox claimed they would deduct $49.51 USD from my refund, without ever clearly explaining the fee. They said it was related to return shipping and handling — even though: The original order included free shipping The return shipment weighed just 1.8 lbs The UPS return shipping quote was only $18.49 USD Despite multiple emails, including polite and formal requests for clarification, they refused to explain the fee breakdown. Worse: after a few responses, they completely stopped replying. I submitted formal complaints to: The FTC (Federal Trade Commission) The Better Business Bureau Econsumer.gov None of these actions resulted in a resolution so far. This lack of accountability and transparency is not acceptable from a company that sells globally. ⚠️ If you are buying directly from shop.boox.com, be very cautious. If anything goes wrong with your order or you need to return it, don’t expect fair treatment or timely support.