Travoport engages in bait-and-switch…
Travoport engages in bait-and-switch tactics, advertising low fares that are later hit with unexpected surcharges (e.g., $28) and additional taxes or fare differences not disclosed initially. Users report wasting significant time—up to three hours—dealing with customer service to avoid being upsold or stuck with restrictive flight terms (e.g., standby status or limited baggage). Users are then stuck waiting upwards of 40 minutes for them to secure the upcharged flight. Additionally, Travoport does not transfer customers to supervisors when requested, further complicating issue resolution and prolonging frustrating interactions.