I ordered a $2000 laptop via Backpack
I ordered a $2000 laptop via Backpack. They discarded the original outer box, exposing the device to damage during transit. When it arrived after 2 months, it had visible dents. The power adapter was also sent separately, days later. I filed a complaint, but Backpack refused to take responsibility. It took nearly 6 months and involvement from Consumer Rights authorities, yet no resolution or compensation was provided. Avoid Backpack for electronics or valuable items — there's no guarantee of proper handling or accountability.