DO NOT BOOK AT ALL
DO NOT BOOK AT ALL. IF I CAN GIVE NEGATIVE STARS I WILL! Is the call centre operated by robots? My back and fro trip to Genting was downgraded, I was given notice only for my trip to Genting. When I was heading back to Singapore then I knew my trip back will also be downgraded. As such I wrote to BOT stating that my trip back was downgraded and if there will be a partial refund. However this BOT, all they can reply is "We only received instructions to refund for trip from XX to XX (my return trip is not part of the date range)". I followed up again 2 weeks later and they have the cheeks to reply me that they already informed me that they only received the instruction to refund for the affected trip. Hello??? Then shouldn't due diligence be done on your end to at least check with the bus operator on my query? If I booked on your platform and you're not checking, who am I supposed to check with???? If I should bring it to the bus operator, at least tell me? So with the reply, what are you implying? That I am delulu with the downgrade for my return trip? That it actually never happened since the bus operator did not inform and you refuse to check? If I knew the amount of negative reviews all related to refunds this company has, I would never book!