If I could give a 0 I would.
If I could give a 0 I would. This company is a scam. I had created an account since 2018. I tried to buy some gift cards for my sister. First I bought one, then I decided to get another. Then finally one more. All three payments go through instantly using their recommended payment method. Yet two of the cards are blocked. They say I need to verify. This included them expecting you to send very sensitive information. Instead of allowing you to send pdf's or bank statements they want selfies and pictures with very sensitive information including credit card details. So I send them all of the documents needed. I then needed to contact customer support. Which was wholly unhelpful. They just kept ignoring my questions and sending a link to the same unhelpful webpage. In the end I decided that it wasn't worth it and asked for a refund. This is when they hit me with: 1. The refund will be minus fees. (of-coarse) 2. The refund will take up to 30 business days. When queried on this they blamed the payment gateway which they recommended Airwallex. So I went and I checked with Airwallex and their policy is that refunds take 1-2 business days. When I asked Seagm.com about their lie they just defaulted to copy pasting the same inaccurate information over and over. So now I have sent a letter to their management and will have to wait several business days for a response which at this point is most likely to be completely unhelpful. Do not trust these people with your money. UPDATE: 25 July 2025 Still have not received my refund even though I already confirmed that I need it. Received no response from management. Tried using the steps in their response below and they did not work at all. Meanwhile on their website it fraudulently states that the funds were refunded.