Difficult to Get a Refund
My husband ordered shoes before he died unexpectedly. Since they had not yet shipped the shoes, I contacted Orthoture to cancel the order. They shipped them anyway. When I tried to return them, they wanted photos of the shoes and the label. We have had several email exchanges, and the best they offer is a 20% refund if I keep the shoes. Otherwise, I can send them back to China on my dime. I don't recommend the shoes (they smell) or this company.