Not good for business
If I could give them a zero I would. But this one is one me. I booked two one way flights, they put a “soft hold” on my credit card only to charge me the full price and give me my “soft hold” back. Then on 7/6, I booked my wife the exact same flight on the Spirit website for $80 less but because of their non refundable policy, I could not get my money back. So when they tell you that you’re getting it at a discounted rate, that’s BS.