The company can improve by giving app…
The company can improve by giving app users extra points, and considering the situation, a free meal voucher. I placed my order which was a pick up order on a Sunday evening on my KFC APP & had to have my order placed within the given time frame.which I did & got confirmation it wld be ready at 9:15pm. Got in the car to go pick up my order & the store was closed. But my card had already been charged upon confirmation of the order being placed & the time I wanted to pick my order up was confirmed. Considering the inconvenience of leaving my home at night. using my gas which is so expensive, and not having anything to eat is unacceptable for a food establishment. I have plenty of food establishments to choose from that do get it right. And they will compensate you besides giving your money back. Being a regular customer this was very disappointing. Didn’t have my food to eat and had to figure out where to go and get something else to eat. Not to mention it’s almost 10pm by now.