Vendor Account Inaccessible and No Support Response
We listed our product (Lyter) on SaaSZilla and unfortunately our experience has been very disappointing. For several weeks, we have been trying to contact the SaaSZilla team through multiple channels (email, support chat, Messenger, LinkedIn) without receiving any response. The main issue is that we are unable to access our vendor account. Every attempt to log in redirects us either to a customer account or to a "Something went wrong" error page. Even the password reset process does not solve the issue. Meanwhile, sales of our Lifetime Deal have been made through the platform, but we have no visibility on these orders, no access to the vendor dashboard, and no information regarding payouts. At this point, we simply want to regain access to our vendor account, receive the funds from the sales already completed, and remove our product from the marketplace. We hope this review will help us finally get in touch with someone from the SaaSZilla team and resolve the situation.