Scam
Took my money, then got an email saying I needed to submit documents, which I did. However, my status never changed away from awaiting submission of documents. Then, when I tried to cancel, it said I was not eligible for a refund as I had already submitted documents (which it still did not acknowledge that I did when I check my processing status). Tried the chatbot, but no matter what you ask it, it tells you to check the website. Tried their 24/7 hotline several times, but it says all its operators are busy, tells me to hold, then it hangs up on me.